E-Commerce and Marketplace Policy

This E-Commerce and Marketplace Policy (the Policy) sets out the rules that apply to buying and selling on BARREL Shop at shop.barrel.energy and to listing, enquiring and transacting on the BARREL Power Trading Exchange and Power Asset Exchange (together, the Exchanges). The platforms are operated by Bharat Atom Renewable Resources Energy Limited (BARREL), a public limited company incorporated in India, CIN U35100PN2024PLC230800, GSTIN 27AASCM0958L1ZQ, registered office RH 11, Mayfair Eleganza - II, NIBM Road, Kondhwa Kh., Pune 411048, Maharashtra, India.

This Policy forms part of, and should be read with, the Terms of Use, the Privacy Policy, the Refund and Cancellation Policy, the Escrow Policy, the Invoicing Policy and the Payment and Liability Policy. Where an order form, quotation, purchase order or signed contract between a buyer and a seller deals with a matter specifically, that document governs the matter between those parties, but it cannot change BARREL’s rights or obligations as platform operator without BARREL’s written agreement.

This Policy is published in compliance with, among others, the Information Technology Act 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, and the Consumer Protection Act 2019 and the Consumer Protection (E-Commerce) Rules 2020, each as amended and including rules made under them, to the extent they apply.

This Policy applies from 10 November 2026. By registering on, browsing, listing on or transacting through BARREL Shop or the Exchanges you agree to it.

Platform

BARREL Shop, the Exchanges and any related page, application or interface operated by BARREL for listing, enquiring, quoting, ordering or paying.

Buyer

a person who registers on the Platform to enquire for, request quotations for, order or buy goods or services.

Merchant or Seller

a person registered and approved on the Platform to list and sell goods or services. Where a listing is marked “Sold by BARREL”, BARREL is the Seller.

Marketplace Order

an order for a listing sold by a Merchant other than BARREL, where BARREL acts only as marketplace operator and intermediary.

BARREL Order

an order for a listing marked “Sold by BARREL”, where BARREL is the seller of record and issues the tax invoice.

Listing

the page or entry describing a product, service, asset or requirement offered on the Platform, including its specifications, price, documents and images.

RFQ

a request for quotation sent by a Buyer through the Platform to one or more Sellers.

Quotation

a priced offer made by a Seller through the Platform in response to an RFQ or a Buyer’s enquiry.

Order

a Marketplace Order or a BARREL Order.

Consumer

a person who is a consumer within the meaning of the Consumer Protection Act 2019, generally an individual buying for personal use and not for resale or a commercial purpose.

Authorized Supplier Partner

a Merchant admitted to BARREL’s Authorized Supplier Partner programme after the additional checks described in this Policy.

Escrow

the arrangement described in the Escrow Policy, under which money is held by a bank or an RBI-authorised payment aggregator until release conditions are met.

Other capitalised terms have the meaning given in the Terms of Use. Words in the singular include the plural and the other way round.

BARREL uses two distinct business models on BARREL Shop. Each Listing, each Quotation, the order confirmation and the tax invoice state clearly which model applies. If a page does not show it, ask us before you order and we will confirm in writing.

Marketplace Orders. For a Marketplace Order, BARREL is a marketplace e-commerce entity under the Consumer Protection (E-Commerce) Rules 2020 and an intermediary under section 79 of the Information Technology Act 2000. BARREL does not own, hold title to, inspect (unless it agrees to do so in writing for a fee), store or deliver the goods, and it is not a party to the contract of sale. It does not initiate the transmission of a Listing, select its receiver or modify its content, other than formatting it for display and removing unlawful or non-compliant content. The Merchant is solely responsible for the Listing, the goods, their delivery and their after-sales service.

BARREL Orders. For a BARREL Order, BARREL sells the goods or services in its own name, to the extent permitted by applicable law. BARREL is responsible to the Buyer as a seller under the Sale of Goods Act 1930 and the terms of the BARREL Order. Where BARREL sources the goods from a manufacturer or distributor, the manufacturer’s warranty is passed through to the Buyer as described in the clause on warranties.

Platform services. For services such as EPC, engineering, O&M, QA/QC supervision or equipment rental that BARREL itself delivers, the relevant order form or contract and the policies for those services, such as the Equipment Rental Policy and the EPC Time Policy, apply in addition to this Policy.

In line with the Consumer Protection (E-Commerce) Rules 2020, BARREL displays on the Platform, in a clear and accessible manner: its legal name; its registered office address; its website; its contact details, including email contact@barrel.energy and telephone +91 90755 77366; and the name and contact details of its Grievance Officer. BARREL has an Indian-resident officer responsible for ensuring compliance with those Rules and for coordinating with law enforcement agencies.

For each Merchant, the Platform displays the Merchant’s legal name, the address of its principal place of business, its GSTIN, its customer-care contact, and any rating or other aggregated feedback about the Merchant, as well as the information the Merchant must provide under the clause on seller obligations.

The Exchanges are not licensed power exchanges. BARREL is not, unless and until it obtains such a licence, a power exchange registered with, or a trading licensee licensed by, the Central Electricity Regulatory Commission under the Electricity Act 2003. The Power Trading Exchange is a platform for publishing power requirements and offers and for matching parties who then contract directly with each other, through a licensed trader or on a licensed power exchange, as the law requires. BARREL does not buy, sell or trade electricity on its own account through the Exchanges. The Power Asset Exchange is a listing, non-disclosure and data-room service for parties who wish to buy or sell power plants, projects and land; the transaction itself is between the parties.

BARREL is not a bank, a non-banking financial company, a payment system operator or an issuer of prepaid payment instruments. Payments on the Platform are processed by RBI-authorised payment aggregators and banks, as described in the Payment and Liability Policy and the Escrow Policy.

The Platform is designed for business-to-business trade in energy equipment, projects and services. You may register as a Buyer or Seller only if you can form a binding contract under the Indian Contract Act 1872 and are not barred from doing so by any law.

• Businesses. Companies, limited liability partnerships, partnership firms, proprietorships, trusts, societies, co-operatives and government or public-sector bodies may register. A business buyer should provide its GSTIN so that the seller can issue a GST tax invoice on which input tax credit may be claimed; a business without a GSTIN may still buy where the seller agrees, but no credit will be available.
• Individuals. Individuals of 18 years or more may buy Listings that the Seller has marked as available to individuals, for example rooftop solar kits or small storage units. Where an individual buys as a Consumer, the Consumer Protection Act 2019 and the Consumer Protection (E-Commerce) Rules 2020 apply in full, and nothing in this Policy limits them.
• Sellers must be businesses registered under GST (unless exempt by law, in which case they must provide proof of the exemption) and must complete onboarding as described below.
• Exchanges. Some features of the Exchanges, such as data-room access, are limited to parties who have accepted a Non-Disclosure Agreement and passed the checks BARREL or the listing party requires.

Persons who are subject to sanctions under Indian law or under sanctions that bind BARREL, or who have previously been suspended from the Platform, may not register without BARREL’s written consent. BARREL may refuse or limit registration at its discretion, acting reasonably and without unlawful discrimination.

You register with a mobile number or email address, verified by a one-time password (OTP), and the details the registration form asks for. You must give true, complete and current information and keep it updated. A business account must be opened by a person authorised to act for that business; by opening it you confirm that you hold that authority, and BARREL may ask for proof such as a board resolution, letter of authority or partnership deed.

You are responsible for everything done through your account. Keep your device, email and mobile number secure and tell us at once at contact@barrel.energy if you suspect unauthorised use. BARREL may treat any instruction given through your account, after a valid OTP sign-in, as given by you, unless you have told us beforehand that your account is compromised.

One business may hold more than one user, each with its own sign-in. The business account holder decides which users may place orders, approve quotations or sign documents for it, and is bound by what its users do within the permissions it gives them.

Before a Merchant may publish Listings, it must complete onboarding. BARREL verifies the information to the extent reasonably practicable but does not guarantee it; verification is a condition for listing, not a certification of the Merchant.

1. 1Business identity (KYC): legal name, constitution, registration or incorporation documents (such as the certificate of incorporation and CIN, LLPIN, or partnership deed), registered and principal business addresses, and identity and address proof of the authorised signatory and, where the law or our checks require, of the beneficial owners.
2. 2Tax registrations: GSTIN for each State from which goods will be supplied, and the PAN of the business. Where applicable, MSME (Udyam) registration, so that the protections of the Micro, Small and Medium Enterprises Development Act 2006 can be applied to payments due to the Merchant.
3. 3Bank verification: a current account in the Merchant’s own name, verified by cancelled cheque, bank letter or penny-drop test. Payouts are made only to a verified account.
4. 4Product and capability documents: dealer or distributor authorisation from the manufacturer where the Merchant is not the manufacturer, product certifications, test reports, data sheets, factory or warehouse address, and, for services, licences and past work references.
5. 5Acceptance: online acceptance of this Policy, the Terms of Use, the Merchant fee schedule and, where applicable, the Partnership Agreement.

Authorized Supplier Partner. Merchants that meet additional criteria may apply to become Authorized Supplier Partners. These criteria may include a minimum trading history, a site or factory visit, verification of manufacturer authorisations, quality and delivery performance on the Platform, and agreement to service-level commitments. The criteria and benefits, such as a badge on Listings or eligibility for BARREL project procurement, are published on the Platform and may change. The badge means only that the Merchant met the programme criteria when last reviewed; it is not a warranty of any particular product or order, and BARREL may withdraw it if the criteria are no longer met.

BARREL may refuse onboarding, ask for further information, or carry out periodic re-verification. A Merchant must tell BARREL within 7 days of any change in its ownership, GSTIN, bank account, authorisations or certifications, and of any regulatory action, insolvency proceeding or product recall affecting goods it lists.

Every Seller (including BARREL for BARREL Orders) must ensure that each Listing is accurate, complete, lawful and kept up to date. In particular, each Listing must state:

• the product name, make, model, and the manufacturer’s name and address (and the importer’s, for imported goods);
• full technical specifications relevant to an informed decision: for example rated power, efficiency, cell technology and dimensions for modules; rating, topology and protections for inverters; capacity, chemistry, cycle life and depth of discharge for batteries; conductor, size, insulation and voltage grade for cables; and kVA rating, voltage ratio, vector group and losses for transformers;
• the certifications and approvals the product holds and that the law requires for its sale or use in India, such as BIS registration under a Quality Control Order, inclusion in the Approved List of Models and Manufacturers (ALMM) where it applies, conformity with the relevant IEC or IS standards, and type-test certificates, with numbers and validity dates;
• the country of origin, as required by the Consumer Protection (E-Commerce) Rules 2020;
• for packaged commodities, the declarations required by the Legal Metrology (Packaged Commodities) Rules 2011, including the name and address of the manufacturer or packer or importer, the common or generic name, the net quantity, the month and year of manufacture or import, the maximum retail price where applicable, and the consumer-care details;
• the price, stating clearly whether it is inclusive or exclusive of GST, the applicable GST rate, and all other charges such as freight, packing, insurance, loading, installation or handling, so that the total payable is visible before the Buyer confirms;
• the minimum order quantity, available stock or lead time, the dispatch location and the expected dispatch time;
• the warranty and guarantee: who gives it (Seller or manufacturer), its period, what it covers and excludes, and how a claim is made;
• the return, replacement and cancellation terms, which may not be less favourable than the Refund and Cancellation Policy or the law; and
• any other information the law requires to be disclosed for that kind of product.

Images must show the actual product or be clearly marked as representative. A Seller may not use another person’s trade marks, images or documents without the right to do so, and grants BARREL a non-exclusive, royalty-free licence to display, format and promote its Listing content on the Platform and in BARREL’s marketing for the Platform for as long as the Listing is live and for a reasonable period afterwards for records.

Fulfilment. The Seller must keep stock information current, dispatch within the time stated, pack goods to withstand normal handling and transport (with moisture protection, edge protection for modules, and correct orientation and hazard labelling for batteries and other dangerous goods), issue a GST tax invoice or e-invoice with an Invoice Reference Number where the law requires one, generate an e-way bill where required for the movement of the goods, and supply the test certificates, warranty cards, manuals and packing lists that accompany the goods.

The Seller must not refuse to take back goods, withdraw services or refuse refunds where the goods or services are defective, deficient, spurious, late or not as described, as required by the Consumer Protection (E-Commerce) Rules 2020 where they apply and by the Seller’s contract in every case.

The following may not be listed, offered, quoted or sold on the Platform:

• counterfeit, spurious, stolen, refurbished-but-described-as-new, or grey-market goods, and goods that infringe any intellectual property right;
• goods that require a mandatory certification or registration for sale in India which the goods do not hold, such as products under a BIS Quality Control Order without valid registration;
• goods whose import, export, sale or possession is prohibited by law, or goods imported in breach of customs, anti-dumping or safeguard measures;
• used batteries, e-waste or hazardous waste, except by a seller and buyer authorised for that purpose under the applicable waste-management rules;
• explosives, arms, narcotics, and any other item whose sale is an offence under the Bharatiya Nyaya Sanhita 2023 or any other law;
• electricity, energy certificates or capacity offered for trade in a manner that requires a CERC or SERC licence, registration or exchange which the parties do not have;
• land or assets that the lister has no right to sell or offer, or that are under attachment or a court order prohibiting transfer, unless that is disclosed and the law allows the listing; and
• any service, offer or content that is misleading, fraudulent, defamatory, obscene, or otherwise prohibited by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021.

Restricted items may be listed only with BARREL’s prior approval and subject to conditions, for example lithium-ion batteries and other dangerous goods (packing and transport rules), high-voltage equipment (installation by licensed electrical contractors only), refurbished or used equipment (must be clearly marked, with test reports), and goods subject to export control. BARREL may publish and update a list of restricted categories.

Many products and services on the Platform are bought through RFQs rather than fixed prices. The flow is:

1. 1The Buyer creates an RFQ with its requirement: product or service, specifications, quantity, delivery location and date, Incoterms or delivery basis, payment terms sought, technical documents and the deadline for quotations.
2. 2The Platform sends the RFQ to Sellers the Buyer chooses, or to Sellers whose catalogue matches, according to the parameters described in the clause on fair conduct.
3. 3Sellers submit Quotations through the Platform, stating price (and whether GST is included), validity period, delivery time and basis, payment terms, warranty, deviations from the RFQ and any conditions.
4. 4The Buyer may ask questions, negotiate and receive revised Quotations through the Platform messaging. RFQs close automatically at the deadline.
5. 5The Buyer accepts a Quotation through the Platform, or issues a purchase order through the Platform that refers to the Quotation.

An RFQ is an invitation to make offers; it does not bind the Buyer to buy. A Quotation is an offer by the Seller that remains open for the validity period stated in it (or 15 days if none is stated), unless withdrawn through the Platform before acceptance. A Seller may not withdraw a Quotation after acceptance.

Sellers must not see the prices quoted by other Sellers, and BARREL will not disclose one Seller’s Quotation to another. Buyers and Sellers must not collude, rig bids, or share Quotations with a competitor of the quoting Seller. Information in an RFQ or Quotation is confidential to the parties and BARREL, except as the law requires.

Browsing, adding to cart, saving a list or sending an RFQ does not create a contract. A binding contract of sale is formed:

• for a fixed-price Listing: when the Seller accepts the Buyer’s order through the Platform, shown by an order confirmation sent by email or shown in the Buyer’s account, or by dispatch of the goods, whichever is earlier. An automatic acknowledgement that an order was received is not an acceptance;
• for an RFQ: when the Buyer accepts the Seller’s valid Quotation through the Platform (including by a purchase order issued through the Platform that refers to it), and, if the Quotation requires an advance or Escrow deposit, when that payment is received or confirmed.

The contract is between the Buyer and the Seller named on the order confirmation: the Merchant for a Marketplace Order, or BARREL for a BARREL Order. For a Marketplace Order, BARREL is not a party to the contract of sale and does not assume the Seller’s obligations, but it provides the Platform services described in this Policy and may hold or route payments as described in the Escrow Policy and the Payment and Liability Policy.

The contract terms are, in this order of priority: any signed contract between the parties for that order; the accepted Quotation or the order confirmation and the Listing; the Seller’s standard terms shown on the Platform before acceptance; and this Policy. A term that is not shown on the Platform before acceptance does not bind the Buyer unless the Buyer agrees to it in writing. Contracts formed electronically are valid under section 10A of the Information Technology Act 2000.

No pre-ticked boxes are used to record consent to a purchase or any additional charge. The Buyer confirms each order by an explicit, affirmative action.

Sellers must take care that prices are correct. If an obvious error in price or description occurs, for example a price far below the market price because of a missing digit or a wrong unit (per watt instead of per module), the Seller may, before dispatch, cancel the affected order with a clear explanation and a full refund of any amount paid, or offer the Buyer the order at the correct price, which the Buyer may accept or decline without charge.

After the contract is formed, a Seller may not increase the price because of its own error or a change in its costs, unless the accepted Quotation expressly allows a price adjustment (for example linked to a published commodity index for copper or aluminium) and states the formula.

Nothing in this clause allows a Seller to use a pricing error as a pretext for an unfair trade practice. Where the Buyer is a Consumer, any cancellation must also comply with consumer law.

Payment methods available on the Platform may include bank transfer (NEFT, RTGS, IMPS), UPI, cards, net banking and, when launched, Escrow. Payments are processed through RBI-authorised payment aggregators or banks; BARREL does not store full card numbers. Credit terms, if any, are agreed between Buyer and Seller in the Quotation and are the Seller’s risk unless BARREL is the Seller.

For a Marketplace Order paid through the Platform, payment received through the Platform’s payment aggregator or Escrow arrangement is held and settled to the Seller in accordance with the RBI directions on payment aggregators and the settlement timelines published on the Platform, after deduction of BARREL’s fees and any tax BARREL is required to collect or deduct. Payment made by the Buyer into the arrangement discharges the Buyer’s payment obligation to the Seller to that extent.

Buyers and Sellers must not take a Platform order off the Platform to avoid fees or controls. Payment terms for MSME suppliers should respect the time limits in the Micro, Small and Medium Enterprises Development Act 2006; a Buyer that delays payment to an MSME Seller beyond those limits may owe interest under that Act.

The Seller is responsible for charging and paying GST on its supply and for issuing a valid tax invoice, credit notes and debit notes under the Central Goods and Services Tax Act 2017 and the State GST Acts, including e-invoicing with an Invoice Reference Number and e-way bills where they apply. See the Invoicing Policy.

Where BARREL is an electronic commerce operator required to collect tax at source under section 52 of the Central Goods and Services Tax Act 2017, it will collect that tax on the net value of taxable supplies made through the Platform by Merchants, deposit it, and file the statements the law requires, so that the Merchant can claim credit for it. Where the applicable provisions of the income-tax law require BARREL to deduct or collect tax on e-commerce transactions, it will do so and issue the certificates the law provides.

Each party bears its own income tax. Customs duty, safeguard or anti-dumping duty and import compliance for imported goods are the Seller’s responsibility unless the Quotation states that the Buyer is the importer of record.

Delivery terms are stated on the Listing or Quotation. Where an Incoterm is used, it is interpreted under Incoterms 2020 published by the International Chamber of Commerce, together with the named place. For domestic sales, common bases are:

Unless the contract says otherwise: title passes on full payment or on delivery, whichever is later; the Buyer arranges site access, unloading equipment and safe storage for door delivery; and transit insurance is arranged by the party that bears the risk in transit. Dispatch and delivery dates are estimates unless the contract states that time is of the essence or provides liquidated damages for delay, in which case those terms apply under sections 73 and 74 of the Indian Contract Act 1872.

The Seller must inform the Buyer through the Platform of the dispatch date, transporter, vehicle or docket number, e-way bill number and expected delivery date, and of any delay as soon as it becomes aware of it.

The Buyer should inspect each consignment on arrival, before signing the delivery note or lorry receipt, for the number of packages, visible damage to packaging, and broken seals. Where the contract provides for pre-dispatch inspection or factory acceptance testing, the Buyer or its inspector may attend at the agreed time; goods dispatched after an agreed inspection are accepted as to the matters inspected.

1. 1Visible damage or shortage of packages: write a clear remark on the delivery note (for example “2 of 40 pallets damaged, modules cracked”), take photographs and video of the consignment before unloading where possible and of the damaged items, and keep the packaging.
2. 2Report within 48 hours of delivery through the order page on the Platform, attaching the photographs, the remarked delivery note and the packing list.
3. 3Concealed damage or short supply found on unpacking must be reported within 7 days of delivery with the same evidence. For modules, report breakage, microcracks visible to the eye or electroluminescence results if tested.
4. 4The Seller must respond within 3 working days, and arrange inspection, replacement, repair or credit as the Refund and Cancellation Policy and the contract provide.

A claim reported after these windows may still be considered, but the Buyer must show that the damage or shortage existed on delivery. Goods are treated as accepted on the earlier of written acceptance, use or installation of the goods (other than for testing), or the end of the 7-day period without a report, except for latent defects covered by warranty and except where the Buyer is a Consumer and the law gives a longer period.

The Seller warrants that it has the right to sell the goods, that the goods match the Listing or Quotation and the samples or data sheets shown, that they are of merchantable quality and fit for the purpose stated in the Listing, and that they hold the certifications claimed. These warranties are in addition to the conditions implied by the Sale of Goods Act 1930, which may be excluded between businesses only to the extent the law allows and never as against a Consumer.

Product warranties and performance guarantees, such as a module’s 10–12-year product warranty and 25–30-year linear performance warranty, or an inverter’s or battery’s warranty, are usually given by the manufacturer. Where so, the manufacturer’s warranty document governs, and the Seller must pass it to the Buyer, register it where the manufacturer requires, and assist the Buyer with claims during the period in which the Seller is responsible. Manufacturer warranty claims after that period go to the manufacturer.

BARREL’s position. For Marketplace Orders BARREL gives no warranty about the goods or the Seller and is not liable for the manufacturer’s or Seller’s warranty. For BARREL Orders BARREL gives the seller warranties above and passes through the manufacturer’s warranty, and its liability for the goods is as stated in the BARREL Order and the clause on liability. Ratings, badges and verification do not add to any warranty.

Cancellations, returns, replacements and refunds are governed by the Refund and Cancellation Policy, which sets the windows, the evidence required, the treatment of custom and project-specific goods, restocking fees and refund timelines. A Seller may offer better terms than that policy on its Listing; it may not offer worse terms, and nothing in either document limits the rights of a Consumer.

Where the Buyer is a Consumer, no cancellation charge will be imposed on the Consumer unless a similar charge is borne by the Seller or BARREL if they cancel the order unilaterally, as the Consumer Protection (E-Commerce) Rules 2020 require. Refunds for valid claims are processed within a reasonable time, and within the timelines in the Refund and Cancellation Policy.

Buyers who have completed an Order may rate and review the Seller and the product. Reviews must be honest, based on the reviewer’s own experience, relevant, and free from abusive, defamatory or confidential content. A review must disclose any connection with the Seller.

• Sellers and their agents must not write, buy, incentivise or solicit reviews of their own products, or reviews of competitors, and must not offer discounts or gifts in exchange for a positive review.
• BARREL does not edit the substance of a review. It may decline or remove a review that breaches this Policy or the law, and may mark reviews from verified purchases as such.
• A Seller may reply publicly to a review once. A Seller that believes a review is false may report it; BARREL will review the report but is not obliged to remove a review merely because it is negative.
• Overall ratings are calculated by a method published on the Platform and applied in the same way to all Sellers, including BARREL.

BARREL follows the principles of the Indian Standard on online consumer reviews (IS 19000:2022) as a guide in handling reviews.

Registration and browsing are free for Buyers unless BARREL announces otherwise in advance. Merchants pay the fees in the Merchant fee schedule shown in their account before they list, which may include a commission on the value of each Marketplace Order, a fixed fee per order, payment-processing charges, optional fees for promoted listings, inspection, logistics coordination or Escrow, and subscription fees for premium features or the Authorized Supplier Partner programme.

Fees are exclusive of GST, which is charged in addition. BARREL issues a tax invoice for its fees. Fees may be deducted from settlement amounts before payout. Changes to the fee schedule are notified to Merchants at least 30 days in advance and do not apply to Orders already accepted.

Fees for the Exchanges (for example listing, data-room or success fees on a power asset transaction) are set out in the engagement terms the listing party or buyer accepts. A success fee is payable only on the event stated in those terms.

BARREL will not manipulate the price of goods or services offered on the Platform to gain unreasonable profit, and will not discriminate between users of the same class, or make arbitrary classifications that affect their rights, except as disclosed in this clause.

Ranking parameters. Search results and RFQ matching are ordered by a combination of: relevance to the search terms and specifications; match to the delivery location; price; stated lead time; stock availability; Seller rating and delivery performance; completeness of the Listing and its certifications; and whether the Seller is an Authorized Supplier Partner. Buyers may re-sort by price, rating or lead time. Paid promoted listings, where offered, are always labelled “Promoted” or “Sponsored”.

Differentiated treatment disclosure. BARREL is both the operator of the Platform and, for BARREL Orders, a Seller on it. It discloses that: “Sold by BARREL” Listings are shown under the same ranking rules as Merchants’ Listings and are clearly labelled; BARREL may, as an EPC contractor, use the Platform to procure for its own projects, in which case it acts as a Buyer under the same rules; Authorized Supplier Partners may receive priority in RFQ matching and in BARREL’s own project procurement; and BARREL does not use non-public data about an individual Merchant’s sales or Quotations to set the prices of its own competing Listings.

Users must not: post fake Listings or RFQs; quote in bad faith; manipulate search, rankings or ratings; create multiple accounts to evade suspension; contact Buyers found through the Platform to divert an order off the Platform; scrape the Platform; or engage in any unfair trade practice as defined in the Consumer Protection Act 2019.

Listings of assets and land. A party listing a power plant, project, land or other asset on the Power Asset Exchange confirms that it owns the asset or is authorised by the owner to offer it, that the information and documents it uploads are true to its knowledge, and that it will disclose material encumbrances, litigation, statutory dues, pending approvals and conditions of land use (including conversion and ceiling restrictions) as they become known. BARREL may ask for title documents, land records or authorisations before publishing a Listing, and may publish Listings in anonymised form.

Non-disclosure and data rooms. Access to detailed information and the data room is granted only to parties who have accepted a Non-Disclosure Agreement. Access is logged. The listing party decides which parties may see what.

Due diligence is the buyer’s. BARREL does not verify title, regulatory approvals, power purchase agreements or generation data unless engaged to do so under a separate written engagement. Each party must carry out its own legal, technical, financial and tax due diligence. Transfers of land and of shares or assets are completed by the parties’ own documents, registered and stamped as the law requires.

Power requirements. Requirements and offers on the Power Trading Exchange are indications of interest. Any supply of electricity must be contracted and scheduled under the Electricity Act 2003 and the regulations of the CERC or the relevant SERC, through the routes those regulations allow (for example open access, a licensed trader or a licensed power exchange). BARREL does not act as a trader, does not take title to electricity and does not guarantee that open access or any approval will be granted.

Token money and earnest money for Exchange transactions may, when the escrow service is launched, be deposited through the arrangement described in the Escrow Policy.

Raise a complaint about an Order first through the order page on the Platform, which records it with a ticket number you can use to track it. You may also contact the Grievance Officer directly.

• We acknowledge every complaint within 24 hours of receipt and give you a ticket number.
• We resolve complaints within 15 days of receipt, or within any shorter time the law sets.
• Requests to remove unlawful content that falls under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, where those Rules require it, are acted on within 72 hours, and content of the kinds those Rules treat as most urgent within 24 hours.
• For a Marketplace Order, we forward the complaint to the Seller, require a response, and help the parties resolve it. The Seller remains responsible for the remedy.

If you are not satisfied, you may use the remedies in the clause on governing law and disputes. A Consumer may also approach the National Consumer Helpline or the competent Consumer Disputes Redressal Commission at any time.

BARREL may, acting reasonably and, where practicable, after notice to the user concerned:

• verify a user, a Listing or a document at any time, including by asking for originals, test reports or a site visit;
• remove, hide or edit the presentation of a Listing, Quotation or review that breaches this Policy or the law, or that is the subject of a credible complaint from a rights holder, an authority or another user;
• withhold or delay a settlement where there is a dispute, a chargeback, a suspected fraud, an order from an authority, or a breach by the Seller;
• suspend or terminate an account for breach of this Policy, repeated valid complaints, poor delivery performance, fraud or suspected fraud, or where required by law; and
• preserve information and cooperate with law enforcement and regulatory authorities as the law requires, including furnishing information within the time set by the Intermediary Rules or the CERT-In Directions of 28 April 2022.

Suspension does not cancel accepted Orders automatically. BARREL may require the suspended Seller to complete or refund pending Orders. A user may appeal a suspension to the Grievance Officer, who will review it and give reasons for the decision.

Rights holders may report infringing Listings to contact@barrel.energy with the subject “IP complaint”, identifying the right, the Listing and the basis of the complaint.

BARREL processes personal data and business data as described in the Privacy Policy. To complete an Order, BARREL shares with the Seller the Buyer’s name, business name, GSTIN, contact details and delivery address, and shares with the Buyer the Seller’s details required by law. Each party may use the other’s data only to perform the Order, provide after-sales service and meet legal duties, and not for unrelated marketing without consent.

Sellers are independent data fiduciaries for the personal data they receive and must protect it as the Digital Personal Data Protection Act 2023 and the rules under it, to the extent in force, and the Information Technology Act 2000 require.

BARREL may use aggregated, de-identified data about Platform activity, such as price trends by category, to improve the Platform and publish market insights, provided no individual Seller or Buyer can be identified.

For Marketplace Orders, BARREL as an intermediary is not liable for the Listing, the goods or services, or the acts or omissions of Buyers or Sellers, provided it observes due diligence under the Information Technology Act 2000 and the rules under it. Except for BARREL Orders and except as the law requires, the Platform is provided “as is” and BARREL disclaims all warranties about the Platform’s availability, the accuracy of user content and the outcome of any transaction, to the extent permitted by law.

To the extent permitted by law, BARREL is not liable for any indirect, incidental, special or consequential loss, loss of profit, revenue, generation, tariff, business or goodwill, however arising. BARREL’s total liability arising out of or in connection with an Order or this Policy is limited: for a Marketplace Order, to the fees BARREL received for that Order; for a BARREL Order, to the price paid for the goods or services in question; and in any other case, to the fees paid by the user to BARREL in the 12 months before the claim arose, or ₹10,000 where no fees were paid.

These limits do not apply to liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any liability that cannot be limited by law, and they do not reduce a Consumer’s statutory rights.

Each Seller indemnifies BARREL, its directors, employees and agents against claims, penalties, losses and reasonable costs arising from its Listings, its goods or services (including product liability and intellectual property claims), its tax defaults, or its breach of this Policy or the law. Each Buyer indemnifies BARREL against the same arising from its breach of this Policy or the law, or its misuse of the Platform.

Neither BARREL nor a Buyer or Seller is liable for delay or failure caused by events beyond its reasonable control, such as natural disaster, epidemic, war, riot, terrorism, strikes not involving its own staff, government action, port congestion, or failure of public networks or utilities. The affected party must notify the other through the Platform promptly and take reasonable steps to limit the effect. If the event continues for more than 60 days, either party may cancel the affected Order without liability, and amounts paid for undelivered goods or services are refunded less the reasonable value of work already done that the other party accepts. Force majeure does not excuse an obligation to pay money already due.

This Policy and all Orders are governed by the laws of India. Disputes between a Buyer and a Seller about an Order are their own; BARREL may offer to mediate informally but is not obliged to decide them, and its view is not binding unless the parties agree.

A dispute between BARREL and a business user arising out of or in connection with this Policy or the Platform, that is not resolved within 30 days of a written notice, shall be referred to arbitration by a sole arbitrator appointed by agreement or, failing agreement, under the Arbitration and Conciliation Act 1996. The seat and venue of arbitration is Pune, Maharashtra, and the language is English. Subject to arbitration, the courts at Pune, Maharashtra have exclusive jurisdiction, including for interim relief.

Nothing in this clause prevents a Consumer from approaching a Consumer Disputes Redressal Commission or any other forum the law makes available, and the arbitration agreement does not apply to a Consumer unless the Consumer chooses it after the dispute arises.

BARREL may change this Policy to reflect changes in law, the Platform or its business. The current version, with its version number and effective date, is always published at /legal/ecommerce-policy. Material changes are notified to registered users by email or a notice on the Platform at least 15 days before they take effect, except where a change is required sooner by law. Changes do not apply to Orders already accepted. Continued use after a change takes effect means acceptance of the changed Policy.

Bharat Atom Renewable Resources Energy Limited, RH 11, Mayfair Eleganza - II, NIBM Road, Kondhwa Kh., Pune 411048, Maharashtra, India. Email contact@barrel.energy, telephone +91 90755 77366, website www.barrel.energy. CIN U35100PN2024PLC230800, GSTIN 27AASCM0958L1ZQ, LEI 335800FULVEJISCWKA06.

For order issues use the order page on shop.barrel.energy. For complaints write to the Grievance Officer at contact@barrel.energy with the subject “Grievance”.